Frequently Asked Questions
Orders
How Do I See The Progress Of My InfyVit order?
You can see the status and track your order by checking the tracking emails sent to you, which have links to the live status of the orders, or by signing in to your account. Here
I Need Help Placing An Order
If you are having trouble placing an order please contact info@infyvit.com for advice.
What Do I Do If I Receive A Faulty / Incorrect Item?
In the rare event that you receive a faulty or incorrect item, please contact returns@infyvit.com for advice. You may be required to provide proof of delivery and / or photographic evidence.
I Have Entered The Wrong Shipping Address, Can This Be Changed?
If the order has been dispatched then it will be too late to amend your delivery address. If the order is still being prepared for dispatch please contact orders@infyvit.com for assistance. In some cases the order may be cancelled in order for you to place it again with the correct details.
How Do I Use Voucher or Promo Codes?
To use a voucher or a promo code valid for InfyVit.com, simply enter the code when you see the ‘Coupon Code’ box in the checkout and press the ‘Apply Coupon’ button.
Delivery & Returns
Can I Amend The Delivery Details For My Order?
If the order has been dispatched, then it will be too late to amend your delivery address. If the order is still being prepared for dispatch, please contact orders@infyvit.com for assistance. In some cases, the order may be cancelled in order for you to place it again with the correct details.
How do I Track my Order Delivery?
You can see the status and track your order by checking the tracking emails sent to you, which have links to the live status of the orders, or by signing in to your account. Here
What Is Your Returns Policy?
Items can be returned if they are damaged, faulty, if we have made an error with the order, or if they are unwanted. Items need to be unopened (with any seals and shrink wrap intact) and in the original packaging. We can only accept the return of opened items if they are faulty.
If an item is no longer required, then you have 14 days to contact us regarding the return of the item(s) from the date of receiving the order. You then have 14 days to return your item(s).
If an item is damaged or faulty then you may be eligible for a refund up to 30 days after purchase. Between 30 days and six months, you’re only entitled to a replacement, not a refund.
Photographic evidence may be requested to support your claim for damaged, faulty or missing items. We will then process refunds accordingly on receipt of the items back to us.
How Do I Return Items?
Please follow the steps below to enable us to process your refund efficiently:
1. Wrap the item securely in its original packaging with all accompanying documentation.
2. Contact Customer Services at returns@infyvit.com, who will provide you with a freepost return address providing you are able to return your order under the returns policy outlined above. If postage is paid by customers, this cannot be refunded as we have a freepost system where no postage is required.
3. We will notify you via e-mail when we have processed your refund.
Please note that international orders are not free to return, unless they are faulty.
How Much Does Delivery Cost?
Standard UK delivery is free on all orders over £30. If you need your order sooner, then we offer an express option for an additional cost. Shipping cost will be displayed at checkout.
International delivery charges vary, the cost of shipping will be displayed at checkout upon placing your order.
We are unable to comment on any customs fees that may be applied by the destination country and these will be the customer’s obligation, and are subject to change and local rules.
Can You Deliver To My Workplace?
Yes we can deliver to workplaces but please check with your employer first.
How Long Will My InfyVit Order Take?
Standard free delivery for UK orders is 3 – 5 working days. If you require your UK order sooner, then we offer an express delivery service for an additional fee. Delivery times may vary depending on the time of year and / or exceptional circumstances, such as around Black Friday week or the festive season and New year.
International delivery has a lead time of 10-12 working days.
You can see the status and track your order by checking the tracking emails sent to you, which have links to the live status of the orders, or by signing in to your account. Here
My Account
What is a Customer “Account”?
When you place an order, an “account” is automatically created which gives you the facility to see and track your order, your order history, save your payment details and amend your details where applicable.
Where Can I See My InfyVit Order History?
Once you have placed an order, you will have automatically created an account. Then you can sign in to see your orders. Here
How Do I Change My Personal Details?
After you have placed an order, you will have automatically created an account where you can sign in to update your details under the ‘Account Details’ section. Here